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marin county hospitals   •   public assistance   •   patient outcome and satisfaction

MARIN HEALTHCARE DISTRICT
1100 South Eliseo Drive, Suite 4
Greenbrae CA 94904
Telephone: (415) 461-5700
Fax: (415) 461-0308
Email: mhcd@pacbell.net
Web: www.marinhealthcare.org

ASSOCIATION OF CALIFORNIA HEALTHCARE DISTRICTS
2969 Prospect Park Drive, Suite 260
Rancho Cordova CA 95670
Phone: (916) 266-5200
Fax: (916) 266-5201
Web: www.achd.org

MARIN COUNTY HOSPITALS
   Marin General Hospital
250 Bon Air Road
Greenbrae, CA 94904
Telephone: (415) 925-7000
Web: www.maringeneral.org
Kaiser Permanente Medical Center - San Rafael
99 Montecillo Road
San Rafael CA 94903
Telephone: (415) 444-2000
Web: www.kaisersanrafael.org
Sutter/Novato Community Hospital
180 Rowland Way
Novato, CA. 94945
Telephone: (415) 209-1300
Web: www.novatocommunity.sutterhealth.org
Kentfield Rehabilitation Hospital
1125 Sir Francis Drake Boulevard
Kentfield, California 94904
Inpatient Admissions - (415) 485-3527
Outpatient Center - (415) 485-3541
Web: www.kentfieldrehab.com

MARIN COMMUNITY CLINIC
The Marin Community Clinic (MCC) is a non-profit agency providing comprehensive, quality primary health care services to low-income and needy residents of Marin County.
Web: www.marinclinic.org

Greenbrae on Marin General Hospital Campus
250 Bon Air Road
Greenbrae, CA 94904
Telephone: (415) 448-1500
Hours: Monday, Tuesday, & Thursday 8:30 a.m. - 7:30 pm
            Wednesday 9:30 a.m. - 7:30 p.m.
            Friday 8:30 a.m. - 5:00 p.m.

Novato
400 Professional Center Dr., Suite 424
Novato, CA 94947
Telephone: (415) 448-1555
Hours: Monday, Tuesday, Thursday & Friday 8:30 a.m. - 5.00 p.m.
            Wednesday 9:30 a.m. - 5:00 p.m.

After Hours Pediatric Clinic
The After Hours Pediatric Clinic sees ANY child in Marin County who needs medical care after 6PM weekdays and anytime on the weekends.
Telephone: MCC patients - call (415) 448-1500 for an appointment
All other patients call your physician's office first for referral
Hours: Monday - Friday 6:30 p.m. - 9 p.m.
            Saturday & Sunday 9 a.m. - 9 p.m.


PUBLIC HEALTH PROGRAMS FOR MARIN CHILDREN
County of Marin, Health and Human Services, Health Services Division Web:
www.co.marin.ca.us/depts/HH/main/hs/ClinicalSvcs/ClinicalServices.cfm


PUBLIC HEALTH PROGRAMS FOR MARIN'S MENTALLY ILL

Marin County Community Mental Health
Psychiatric Emergencies:
(415) 499-6666 Open 24 hours

Administrative Offices:
20 North San Pedro Road, Suite 2028
San Rafael, CA 94903
Telephone: (415) 499-6769
Fax: (415) 499-3791
Hours: Monday-Friday - 8:00 a.m.-5:00 p.m.
Web: www.co.marin.ca.us/depts/HH/main/mh/index.cfm

Marin Network of Care for Mental Health:
Web: marin.networkofcare.org/mh/home/index.cfm


PROGRAMS FOR MARIN SENIORS AND PEOPLE WITH DISABILITIES

Marin County Department of Health Services
Division of Aging
10 North San Pedro Road, Suite 1012
San Rafael, CA 94903
Telephone: (415) 499-7396
Fax: (415) 499-5055
Hours: Monday-Friday, 9am - 5pm
Web: www.co.marin.ca.us/depts/HH/main/ag/index.cfm

Whistlestop
930 Tamalpais Ave.
San Rafael, CA 94901
Telephone: (415) 456-9062 F
Fax: (415) 454-1493
Web: www.thewhistlestop.org

Marin Center for Independent Living
710 4th Street, San Rafael, CA 94901
Telephone: (415) 459-6245
TTY/TDD: 7-1-1
Web: www.marincil.org


PUBLIC ASSISTANCE
The Public Assistance Branch of the Marin County Health and Human Services is responsible for eligibility determinations for Marin's major public assistance programs. Division staff provide eligibility determinations and related services for the following programs: Temporary Assistance to Needy Families/California Work Opportunity and Responsibility to Kids, Medi-Cal, County Medical Services Program, Food Stamps, and General Assistance/Cash Aid. Temporary Assistance to Needy Families/California Work Opportunity and Responsibility to Kids (CalWORKs) CalWORKs is a cash program to aid families with children who are deprived of parental support because of parental unemployment, absence or incapacity.

Main Office
120 North Redwood Drive - West Wing
San Rafael, CA 94903
Phone: (415) 473-3400
Fax: (415) 473-3555
Hours: 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:45 p.m.
Web: www.co.marin.ca.us/depts/HH/main/ss/public.cfm

West Marin Station
100 6th Street
Point Reyes Station
Telephone: (415) 663-8271


LOW COST HEALTH INSURANCE

The following low-cost insurance programs are available to qualifying uninsured children and adults:

Healthy Families Program
Healthy Families is low cost insurance for children and teens. It provides health, dental and vision coverage to children who do not have insurance and do not qualify for free Medi-Cal.
Web: www.healthyfamilies.ca.gov/hfhome.asp

Major Risk Medical Insurance Program (MRMIP)
Major Risk Medical Insurance Program provides health insurance for Californians unable to obtain coverage in the individual health insurance market. The majority of subscribers are between the ages of 40-59 who have been rejected for coverage by an insurance carrier or health plan due to a pre-existing condition. Services are delivered through contracts with six health insurance plans. Qualifying Californians participate in the payment for the cost of their coverage by paying premiums. For an application, call toll-free (800) 289-6574.

Medi-Cal
Medi-Cal is an essential source of health care insurance for millions of low-income, elderly and disabled Californians. There are many different Medi-Cal programs.

Medi-Cal for Children Under Age 18 and Pregnant Women
No-cost health coverage is available for uninsured children and pregnant women who meet certain eligibility requirements. You can get free help with Healthy Families/Medi-Cal applications from people who are specially trained. Some of these organizations serve populations that speak a language other than English. You can get toll-free help by calling (888) 747-1222 or (800) 880-5305.

Medi-Cal for Adults
Medi-Cal pays for health care for certain eligible residents. Any person has the right to apply for Medi-Cal. Even if you are working, own a house or are married, you may be eligible for Medi-Cal. You can apply for Medi-Cal at any time, but keep in mind that it will take time for your application to be processed. Because there are so many factors and a variety of programs, it is important for anyone interested in making an application to speak with someone who is qualified to offer assistance.

Medi-Cal Information and Assistance
California Department of Social Services: (800) 952-5253
To have an application mailed to you, call Medi-Cal Outreach: 888-747-1222

Medi-Cal
Web: www.medi-cal.ca.gov

Medi-Cal / California HealthCare Foundation
Web: www.chcf.org/topics/medi-cal/index.cfm

Medi-Cal / The Health Consumer Alliance
Web: www.healthconsumer.org/medi-cal.html

Medi-Cal related sites
Web: www.medi-cal.ca.gov/relsitesframe.asp

Medicare / National Heritage Insurance Company
Web: www.medicarenhic.com

Social Security Administration
Web: www.ssa.gov

County Medical Services Program (CMSP)
CMSP is a unique county/state partnership formed to provide medical and dental care to individuals age 21-64, residing in California's 34 rural counties. To be eligible for CMSP, an individual cannot be eligible for Medi-Cal. CMSP is administered locally by the Marin County Department of Health and Human Services, Division of Social Services. Phone: (415) 499-7118.


PATIENT OUTCOME AND SATISFACTION

Healthgrades
Web: www.healthgrades.com

California Hospital Experience Survey
Web: www.calhospitalcompare.org

Quality of Care - California Hospitals
Web: www.oshpd.ca.gov/oshpdKEY/qualityofcare.htm

Hospital Charges - California Hospitals
Web: www.oshpd.ca.gov/oshpdKEY/hospitalcharges.htm

Agency for Healthcare Research and Quality
Web: www.ahrq.gov/qual/index.html

Medicare Quality Improvement
Web: www.medqic.org/dcs/ContentServer?pagename=Medqic/MQPage/Homepage


PROBLEMS WITH HEALTHCARE DELIVERY


ADVOCACY
The Marin Health Fund acts as an advocate for Marin residents who have had problems with Marin hospitals or stand-alone surgery centers in areas such as quality of care or overcharging.

Marin Health Fund
38 Miller Ave PMB 402
Mill Valley CA 94904
Telephone: (415) 522-9955
Email: mhf1982@well.com
Web: www.marinhealthfund.org


TO REPORT HEALTHCARE DELIVERY PROBLEMS
To report problems at Marin General Hospital, Sutter/Novato Community Hospital, Kentfield Rehabilitation hospital, or any Marin stand-alone surgery center or long-term care facility

California Department of Health Services
Licensing and Certification
Department of Health Services
50 Old Court Square, Suite 200
Santa Rosa, CA 95401
Phone: 1-707-576-6775
Fax to: 1-707-576-2418

To report problems at Kaiser Permanente Hospital - San Rafael
California Department of Health Services
Licensing and Certification
Department of Health Services
350 - 9th Street
Daly City CA 94015
Phone: 1-650-301-9971


To report problems with physicians or to check licensing status
Medical Board of California
Web: www.medbd.ca.gov

Central Complaint Unit: 1-800-633-2322 California Toll-Free Line
1426 Howe Avenue, #54
Sacramento, CA 95825
Telephone: (916) 263-2382
TDD: (916) 263-2687
Fax: (916) 263-2944
Hours: 8:00 a.m. - 5:00 p.m. PST


To report problems with affiliated healing arts or to check licensing status
Licensed Midwives
Web: www.medbd.ca.gov/MW.htm

Medical Assistants
Web: www.medbd.ca.gov/MA.htm

Registered Dispensing Optician Program
Web: www.medbd.ca.gov/RDO_Program.htm

Research Psychoanalysts and Student Research Psychoanalysts
Web: www.medbd.ca.gov/Psychoanalyst.htm

Marriage and Family Therapists (MFT);   Licensed Clinical Social Workers (LCSW); Licensed Educational Psychologists (LEP); MFT Interns; and Associate Clinical Social Workers (ASW) in the State of California.
Web: www.bbs.ca.gov


For problems with managed care plans or health insurance
Department of Managed care
Web: www.dmhc.ca.gov


For problems with a Health Maintenance Organization
HMO Help Center
Web: www.dmhc.ca.gov/dmhc_consumer/pc/pc_complaint.asp
Telephone: 1-888-HMO-2219 (1-888-466-2219)
TDD: 1-877-688-9891
There is no charge for your call.The HMO Help Center is open 24 hours a day, 7 days a week. The HMO Help Center can provide help in many languages.


To report insurance fraud
California Department of Insurance
Web: www.insurance.ca.gov
Serving Alameda, Contra Costa, Del Norte, Humboldt, Lake, Marin, Mendocino, Napa, San Francisco, Solano and Sonoma Counties.

Benicia Regional Office
1100 Rose Drive, Suite 100
Benicia, CA 94510
Phone: (707) 751-2000
Fax: (707) 747-8233
Web: www.insurance.ca.gov/0300-fraud/ 0100-fraud-division-overview/0400-regional-offices/index.cfm


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