Patient Outcome and Satisfaction

Healthgrades
Web: www.healthgrades.com

California Hospital Experience Survey
Web: www.calhospitalcompare.org

Quality of Care - California Hospitals
Web: www.oshpd.ca.gov/oshpdKEY/qualityofcare.htm

Hospital Charges - California Hospitals
Web: www.oshpd.ca.gov/oshpdKEY/hospitalcharges.htm

Agency for Healthcare Research and Quality
Web: www.ahrq.gov/qual/index.html

Medicare Quality Improvement
Web: www.medqic.org/dcs/ContentServer?pagename=Medqic/MQPage/Homepage

ADVOCACY
The Marin Health Fund acts as an advocate for Marin residents who have had problems with Marin hospitals or stand-alone surgery centers in areas such as quality of care or overcharging.

Marin Health Fund
38 Miller Ave PMB 402
Mill Valley CA 94904
Telephone: (415) 522-9955
Email: mhf1982@well.com
Web: www.marinhealthfund.org

TO REPORT HEALTHCARE DELIVERY PROBLEMS
To report problems at Marin General Hospital, Sutter/Novato Community Hospital, Kentfield Rehabilitation hospital, or any Marin stand-alone surgery center or long-term care facility

California Department of Health Services
Licensing and Certification
Department of Health Services
50 Old Court Square, Suite 200
Santa Rosa, CA 95401
Phone: 1-707-576-6775
Fax to: 1-707-576-2418

To report problems at Kaiser Permanente Hospital - San Rafael
California Department of Health Services
Licensing and Certification
Department of Health Services
350 - 9th Street
Daly City CA 94015
Phone: 1-650-301-9971

To report problems with physicians or to check licensing status
Medical Board of California
Web: www.medbd.ca.gov

Central Complaint Unit: 1-800-633-2322 California Toll-Free Line
1426 Howe Avenue, #54
Sacramento, CA 95825
Telephone: (916) 263-2382
TDD: (916) 263-2687
Fax: (916) 263-2944
Hours: 8:00 a.m. - 5:00 p.m. PST

To report problems with affiliated healing arts or to check licensing status
Licensed Midwives
Web: www.medbd.ca.gov/MW.htm

Medical Assistants
Web: www.medbd.ca.gov/MA.htm

Registered Dispensing Optician Program
Web: www.medbd.ca.gov/RDO_Program.htm

Research Psychoanalysts and Student Research Psychoanalysts
Web: www.medbd.ca.gov/Psychoanalyst.htm

Marriage and Family Therapists (MFT);Licensed Clinical Social Workers (LCSW); Licensed Educational Psychologists (LEP); MFT Interns; and Associate Clinical Social Workers (ASW) in the State of California.
Web: www.bbs.ca.gov

For problems with managed care plans or health insurance
Department of Managed care
Web: www.dmhc.ca.gov

For problems with a Health Maintenance Organization
HMO Help Center
Web: www.dmhc.ca.gov/dmhc_consumer/pc/pc_complaint.asp
Telephone: 1-888-HMO-2219 (1-888-466-2219)
TDD: 1-877-688-9891
There is no charge for your call.The HMO Help Center is open 24 hours a day, 7 days a week. The HMO Help Center can provide help in many languages.

To report insurance fraud
California Department of Insurance
Web: www.insurance.ca.gov
Serving Alameda, Contra Costa, Del Norte, Humboldt, Lake, Marin, Mendocino, Napa, San Francisco, Solano and Sonoma Counties.

Benicia Regional Office
1100 Rose Drive, Suite 100
Benicia, CA 94510
Phone: (707) 751-2000
Fax: (707) 747-8233
Web: www.insurance.ca.gov/0300-fraud/ 0100-fraud-division-overview/0400-regional-offices/index.cfm